fresh air sporting goods
Have a question about our gear? We'd love to help!
Whether you're looking for advice on the right equipment, have a question about your order, or just want to say hello — we're here for you.
Email us: freshairsportinggoods@gmail.com
We typically respond within 24–48 hours.
Send Us a Message
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Frequently Asked Questions
Shipping
How long does shipping take?
Most orders ship within 1–2 business days. Standard shipping typically takes 3–7 business days depending on your location.
Do you offer free shipping?
We offer free shipping on orders over a certain threshold. Check our shipping policy for current details.
Do you ship internationally?
Currently we ship within Canada. Contact us if you have questions about your specific location.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase on unused items in original condition. Please reach out to us at freshairsportinggoods@gmail.com to start a return.
Can I exchange an item?
Yes! We're happy to help with exchanges. Contact us and we'll guide you through the process.
Products & Orders
How do I know which gear is right for me?
Our team loves helping customers find the right fit. Send us a message and we'll point you in the right direction.
Can I track my order?
Yes — once your order ships, you'll receive a confirmation email with tracking information.
An item I want is out of stock. What should I do?
Contact us and we can let you know when it's back in stock or suggest a great alternative.
Find Us on Social Media
Instagram: @freshairtbay
Facebook: Fresh Air Thunder Bay